Lunr Management Model and Employee Handbook
  • πŸ‘‹Welcome to LUNR!
  • About us
    • πŸš€Vision, Mission & Focus
      • Vision
      • Mission
      • Pillars
  • How We Make Decisions
    • πŸš€Strategy
      • Context, not control
      • Strategic management
      • Culture code
    • 🏹Leadership
      • Managers
      • Tech leads
      • Traits of leadership
      • Leaders Performance
    • πŸ‘­Team management
      • Team Structure Designed for Success
      • Embracing Effective Ceremonies
      • Strategic Sessions: Empowering Innovation
  • How we build processes and a great product
    • βš™οΈOperations and roles
      • How We Navigate Growth and Complexity
      • Our Responsibility Assignment Matrixes: RACI & CODE-KS
    • πŸ“šKnowledge management
      • Knowledge Categories
      • Knowledge Accountability Index
      • Confluence
      • Learning day
      • Company Knowledge Centricity Level
      • Realms
    • πŸ‘¨β€πŸ’»Engineering culture
      • Engineering culture
      • Team culture
      • Engineering Process and Roles
      • Team Events and Processes
        • Scrum Events
        • Ongoing Meetings
        • Concepts
  • How we ensure people’s growth
    • πŸ“ˆPerformance
      • Paths
        • Individual Contributors Path
          • Individual Contributors Levels - Software Engineering
          • Individual Contributors Steps
        • Management Path
          • Level 1 - Our Pace setters
          • Level 2 - Our Coaches
          • Level 3 – Our visionaries and servant leaders
          • Level 4 – Our transformational leaders
          • Key concepts
      • Performance evaluation
      • 360 Evaluation Matrix
      • K-POC
      • CAP
      • Management Model Golden Rules
    • πŸ’°Compensation
      • IC Frameworks
        • πŸ‘¨β€πŸ’»Android Development
        • πŸ“±Android OS Development
        • πŸ”Assets security
        • πŸ‘¨β€πŸ’ΌBusiness Development
        • πŸ“§Digital marketing
        • πŸ’»Front-end web development
        • ⌨️Full Stack Web Development
        • 🏒Facility cleaning
        • πŸ”‘Information security
        • ↗️Marketing automation
        • 🐞QA automation
        • πŸ‘ΎQuality assurance
        • 🧍Recruiting Operations
        • πŸ“–Technical Training
        • 🀦Technical recruitment
        • πŸ€–WordPress Developers
        • πŸ‘©β€πŸŽ¨UX/UI
      • MGT Frameworks
        • πŸ‘¨β€πŸ’»Application support management
        • βž—Accounting&Finance Management
        • πŸ‘―HR Operations Management
        • πŸ”’Information Security Management
        • πŸ“§Marketing Management
        • πŸ“žNOC&Support management
        • 🚡Operations management (logistics)
        • πŸ€¦β€β™€οΈOperations management (administration)
        • πŸ–₯️Product owner
        • πŸ”©Product Engineering Management
        • 🀝Product Marketing Management
        • πŸ‘¨β€πŸ’ΌProject Management (Business)
        • πŸ‘¨β€πŸ’»Project Management (Software)
        • πŸ›’Sales Management
        • πŸ“³Software Engineering Management
        • 🌟Strategic Business Development Management
        • πŸ’ŸStrategic Human Resources Management
        • 🚟Supply Chain Management
        • πŸ‘ŒTechnical Account Management
        • ☎️Technical Support Management
        • πŸ“œTechnical Training Management
    • 🌟Empowering Growth through Transparent Management: Your Path to Success
  • Policies
    • 🎹Internal rules
      • Employee Probationary Period
      • Employee Code of Conduct
      • Physical Access Control
      • Cybersecurity and digital devices
        • Internet usage
        • Cellphone
        • Corporate e-mail
        • Social media
        • Conflict of interest
        • Workplace measures
        • Employee relations
        • Solicitation and Distribution
      • Substance Abuse and Drug Testing Policy
      • Employee Attendance and Working Hours Policy
      • Shiftwork Policy
      • Overtime policy
      • Employee Time Off Policy
      • Remote office policy
      • Smoke-free office policy
      • Employee Referral Program Policy
      • Moonlighting Policy
      • Anti-discrimination Policy
      • Violence In The Workplace Policy
      • Workplace Harassment Policy
      • Source Code Policy
      • Data Protection and Privacy Policy
      • Employee Confidentiality Policy
      • Business Trips Policy Policy
      • Company Equipment Policy
      • Event Participation Policy
      • Training Benefit Policy
      • Termination of Employment Policy
      • Disciplinary Action Policy
      • Corrective Action Plan (CAP) Policy
    • πŸ’΅Salaries
    • πŸ“–LUNR knowledge
    • πŸ§™Sources
    • πŸ“‘Glossary
  • ©️License
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On this page
  • Progression
  • Salary Grid
  • Realm
  1. How we ensure people’s growth
  2. Compensation
  3. MGT Frameworks

Technical Account Management

PreviousSupply Chain ManagementNextTechnical Support Management

Last updated 11 months ago

Technical Account Managers establish and grow business and technical relationships with our customers. They are responsible for managing the interactions with these accounts on a daily basis guaranteeing their satisfaction. The growth of this framework includes leading Secure Group to focus its partner-related efforts on work that will have the biggest positive impact for partners. Under their scope of work, our TAMs provide partners with guidance, best practices and content creation such as: product releases, user-guides and other supporting materials.

Progression

In order to progress in our development path and Level Up or Step Up, our Technical Account Managers must:

  • Meet the criteria of the Level & Step Chart for

  • Demonstrate proficiency in the Customer Service Realm

Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

Technical Account Management
Step

Level

1

2

3

4

1

3.054

3.354

4.154

5.054

2

5.633

5.933

6.733

7.633

3

7.950

8.250

9.050

9.950

4

10.180

10.480

11.280

12.180

Realm

πŸ’°
πŸ‘Œ
Management Path