> For the complete documentation index, see [llms.txt](https://management.lunr.tech/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://management.lunr.tech/how-we-ensure-peoples-growth/compensation/mgt-frameworks/technical-support-management.md).

# Technical Support Management

The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.

## Progression

In order to progress in our development path and Level Up or Step Up, our TS Managers must:

* Meet the criteria of the Level & Step Chart for [Management Path](/how-we-ensure-peoples-growth/performance/paths/management-path.md)
* Demonstrate proficiency in the Technical Support Realm

<br>

## Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

| TS Management | Step   |        |        |        |
| ------------- | ------ | ------ | ------ | ------ |
| Level         | 1      | 2      | 3      | 4      |
| 1             | 2.500  | 2.800  | 3.600  | 4.500  |
| 2             | 4.400  | 4.700  | 5.500  | 6.400  |
| 3             | 7.400  | 7.700  | 8.500  | 9.400  |
| 4             | 10.400 | 10.700 | 11.500 | 12.400 |

## Realm

<figure><img src="/files/p0Aag9oqkfEdXfhSmA8k" alt=""><figcaption></figcaption></figure>


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