# Technical Support Management

The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.

## Progression

In order to progress in our development path and Level Up or Step Up, our TS Managers must:

* Meet the criteria of the Level & Step Chart for [Management Path](/how-we-ensure-peoples-growth/performance/paths/management-path.md)
* Demonstrate proficiency in the Technical Support Realm

<br>

## Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

| TS Management | Step   |        |        |        |
| ------------- | ------ | ------ | ------ | ------ |
| Level         | 1      | 2      | 3      | 4      |
| 1             | 2.500  | 2.800  | 3.600  | 4.500  |
| 2             | 4.400  | 4.700  | 5.500  | 6.400  |
| 3             | 7.400  | 7.700  | 8.500  | 9.400  |
| 4             | 10.400 | 10.700 | 11.500 | 12.400 |

## Realm

<figure><img src="/files/p0Aag9oqkfEdXfhSmA8k" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://management.lunr.tech/how-we-ensure-peoples-growth/compensation/mgt-frameworks/technical-support-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.