Lunr Management Model and Employee Handbook
  • ๐Ÿ‘‹Welcome to LUNR!
  • About us
    • ๐Ÿš€Vision, Mission & Focus
      • Vision
      • Mission
      • Pillars
  • How We Make Decisions
    • ๐Ÿš€Strategy
      • Context, not control
      • Strategic management
      • Culture code
    • ๐ŸนLeadership
      • Managers
      • Tech leads
      • Traits of leadership
      • Leaders Performance
    • ๐Ÿ‘ญTeam management
      • Team Structure Designed for Success
      • Embracing Effective Ceremonies
      • Strategic Sessions: Empowering Innovation
  • How we build processes and a great product
    • โš™๏ธOperations and roles
      • How We Navigate Growth and Complexity
      • Our Responsibility Assignment Matrixes: RACI & CODE-KS
    • ๐Ÿ“šKnowledge management
      • Knowledge Categories
      • Knowledge Accountability Index
      • Confluence
      • Learning day
      • Company Knowledge Centricity Level
      • Realms
    • ๐Ÿ‘จโ€๐Ÿ’ปEngineering culture
      • Engineering culture
      • Team culture
      • Engineering Process and Roles
      • Team Events and Processes
        • Scrum Events
        • Ongoing Meetings
        • Concepts
  • How we ensure peopleโ€™s growth
    • ๐Ÿ“ˆPerformance
      • Paths
        • Individual Contributors Path
          • Individual Contributors Levels - Software Engineering
          • Individual Contributors Steps
        • Management Path
          • Level 1 - Our Pace setters
          • Level 2 - Our Coaches
          • Level 3 โ€“ Our visionaries and servant leaders
          • Level 4 โ€“ Our transformational leaders
          • Key concepts
      • Performance evaluation
      • 360 Evaluation Matrix
      • K-POC
      • CAP
      • Management Model Golden Rules
    • ๐Ÿ’ฐCompensation
      • IC Frameworks
        • ๐Ÿ‘จโ€๐Ÿ’ปAndroid Development
        • ๐Ÿ“ฑAndroid OS Development
        • ๐Ÿ”Assets security
        • ๐Ÿ‘จโ€๐Ÿ’ผBusiness Development
        • ๐Ÿ“งDigital marketing
        • ๐Ÿ’ปFront-end web development
        • โŒจ๏ธFull Stack Web Development
        • ๐ŸขFacility cleaning
        • ๐Ÿ”‘Information security
        • โ†—๏ธMarketing automation
        • ๐ŸžQA automation
        • ๐Ÿ‘พQuality assurance
        • ๐ŸงRecruiting Operations
        • ๐Ÿ“–Technical Training
        • ๐ŸคฆTechnical recruitment
        • ๐Ÿค–WordPress Developers
        • ๐Ÿ‘ฉโ€๐ŸŽจUX/UI
      • MGT Frameworks
        • ๐Ÿ‘จโ€๐Ÿ’ปApplication support management
        • โž—Accounting&Finance Management
        • ๐Ÿ‘ฏHR Operations Management
        • ๐Ÿ”’Information Security Management
        • ๐Ÿ“งMarketing Management
        • ๐Ÿ“žNOC&Support management
        • ๐ŸšตOperations management (logistics)
        • ๐Ÿคฆโ€โ™€๏ธOperations management (administration)
        • ๐Ÿ–ฅ๏ธProduct owner
        • ๐Ÿ”ฉProduct Engineering Management
        • ๐ŸคProduct Marketing Management
        • ๐Ÿ‘จโ€๐Ÿ’ผProject Management (Business)
        • ๐Ÿ‘จโ€๐Ÿ’ปProject Management (Software)
        • ๐Ÿ›’Sales Management
        • ๐Ÿ“ณSoftware Engineering Management
        • ๐ŸŒŸStrategic Business Development Management
        • ๐Ÿ’ŸStrategic Human Resources Management
        • ๐ŸšŸSupply Chain Management
        • ๐Ÿ‘ŒTechnical Account Management
        • โ˜Ž๏ธTechnical Support Management
        • ๐Ÿ“œTechnical Training Management
    • ๐ŸŒŸEmpowering Growth through Transparent Management: Your Path to Success
  • Policies
    • ๐ŸŽนInternal rules
      • Employee Probationary Period
      • Employee Code of Conduct
      • Physical Access Control
      • Cybersecurity and digital devices
        • Internet usage
        • Cellphone
        • Corporate e-mail
        • Social media
        • Conflict of interest
        • Workplace measures
        • Employee relations
        • Solicitation and Distribution
      • Substance Abuse and Drug Testing Policy
      • Employee Attendance and Working Hours Policy
      • Shiftwork Policy
      • Overtime policy
      • Employee Time Off Policy
      • Remote office policy
      • Smoke-free office policy
      • Employee Referral Program Policy
      • Moonlighting Policy
      • Anti-discrimination Policy
      • Violence In The Workplace Policy
      • Workplace Harassment Policy
      • Source Code Policy
      • Data Protection and Privacy Policy
      • Employee Confidentiality Policy
      • Business Trips Policy Policy
      • Company Equipment Policy
      • Event Participation Policy
      • Training Benefit Policy
      • Termination of Employment Policy
      • Disciplinary Action Policy
      • Corrective Action Plan (CAP) Policy
    • ๐Ÿ’ตSalaries
    • ๐Ÿ“–LUNR knowledge
    • ๐Ÿง™Sources
    • ๐Ÿ“‘Glossary
  • ยฉ๏ธLicense
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On this page
  • Progression
  • Salary Grid
  • Realm
  1. How we ensure peopleโ€™s growth
  2. Compensation
  3. MGT Frameworks

Technical Support Management

PreviousTechnical Account ManagementNextTechnical Training Management

Last updated 11 months ago

The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.

Progression

In order to progress in our development path and Level Up or Step Up, our TS Managers must:

  • Meet the criteria of the Level & Step Chart for

  • Demonstrate proficiency in the Technical Support Realm

Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

TS Management
Step

Level

1

2

3

4

1

2.500

2.800

3.600

4.500

2

4.400

4.700

5.500

6.400

3

7.400

7.700

8.500

9.400

4

10.400

10.700

11.500

12.400

Realm

๐Ÿ’ฐ
โ˜Ž๏ธ
Management Path