# Key concepts

### Core Duties

* Level 1 managers are responsible for coordinating processes and stakeholders which means their main differentiator is Technical Leadership.
* Level 2 managers are responsible for their division's performance and people's growth so even though they have to focus on Career Leadership, their main differentiator is Business Leadership through experience and exposure. 
  * Level 2 Step 1 and Step 2 managers are still involved in the operation and execution of their department's processes while Level 2 Step 3 and Step 4 are responsible for process management on a higher level of report, design, automation, and monitoring.
* Level 3 managers are responsible for coaching and ensuring people's growth in more than one division/team which requires proficiency in Business Leadership but the way of achieving this high-performance mindset is through Adaptive Leadership and it's the main differentiator for the level.
* Level 4 managers focus on the organization's performance, growth, and alignment which means their main focus and differentiator is related to Organizational transformation.

### Levels Rules - Hiring and Promotion <a href="#epicmap-levelsrules-hiringandpromotion" id="epicmap-levelsrules-hiringandpromotion"></a>

* To be hired or promoted as a Manager Level 3 and 4 you must have proven experience in the external factors capability category.
* You cannot be hired or promoted at a higher level than Level 2 Step 2 if you don't have proven experience in opportunity finding related to our business and/or industry. For Level & Step Reviews we will consider the experience acquired in our company and projects.
* You cannot be hired at a higher level than Level 2 Step 2 if you were not previously exposed to our market and/or type of technical and business and adaptive challenges.
* For Business Leadership, if you score the Incomplete or Initial rating in Experience, it's mandatory to score Managed or higher in Exposure.


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